Getting a process list will help us see what programs you are running that may be interfering with the game. Please follow this simple guideline to get a process list and send the results to us.
1) Press the Window Key
2) Type cmd in the search bar and click "Ok". you will see:
3) Highlight and copy the following text: tasklist /v > "%USERPROFILE%\desktop\Process.txt"
4) Paste this into the cmd window (black box with white letters) by right-clicking and selecting "Paste". Do not use the Ctrl+V shortcut as it will not work!
5) Press Enter
6) Wait 10 seconds while a text file with the Process list is created.
7) You should find a Process.txt file on your desktop.
8) Attach Process.txt when you reply to the ticket. NOTE: Please do not paste the plain text into the ticket.